ABSTRACT:

Background: Time Wait service is problem Which Still Lots found in practice service health, And Wrong One component potential Which cause dissatisfaction, Where with wait in time Which long causes dissatisfaction with patients.
Objective: to determine the relationship between time Waiting with patient satisfaction in the internal medicine polyclinic outpatient installation
Method: This type of research is descriptive method correlation with cross research design sectional study. Sampling And amount Respondent 89 patient. Collection data already tested validity and its reliability, where results the test with use 20 Respondent α= 0.05-mark r table = 0.443. The validity of the questions on the physical evidence factor has a calculated r value range of 0.457 – 0.749, reliability factor r count 0.577 – 0.725, responsiveness factor r counts 0.680 – 0.717, factor r guarantee count 0.604 – 0.677 and empathy factor 0.601 – 0.681 with Cronbach alpha 0.762. Data processing using the SPSS for Health program windows version 25, using statistical tests chi square.
Results: Based on the research results what has been done has obtained the results of the p- value significance value of 0.081 (larger from 0.05) this means that there is no relationship between the waiting time for outpatient services with patient satisfaction. Suggestion: For hospital management to maintain the quality services by providing socialization through information media regarding the principle of fast and precise service times according to standards <60 minutes so that it becomes an employee work culture, in addition to that, hospital management can evaluate satisfaction patient periodically by filling out a questionnaire via the service waiting time and service satisfaction application.

KEYWORDS :

satisfaction, outpatient, waiting time.

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